Refund policy

Refund Policy
Return and Exchange Policy

Thank you for shopping with LaVero. We are committed to ensuring your satisfaction with our leather products. Please review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 14 days of the delivery date.

To be eligible, items must be unused, in their original condition, and with all tags and labels attached.

2. International Returns

Customers outside of Egypt are responsible for return shipping costs.

Please contact our customer service team for assistance with international returns.

3. Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer service team within the 14-day period.

Please provide your order number, the item you wish to return or exchange, and the reason for the request.

4. Return Authorization

Once your return request is approved, we will provide you with return instructions on how to proceed.

5. Packaging

Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging.

6. Refunds

Refunds will be issued to the original payment method once the returned item is received, inspected, and deemed eligible for a refund.

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

7. Exchanges

If you wish to exchange an item, please indicate the new item you would like in your return request.

Exchanges are subject to product availability.

Customers are responsible for exchange shipping costs.

8. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 72 hours of receiving the product. Please include photos of the damage for our records.

9. Non-Returnable Items

Personalized or custom-made items are non-returnable unless they are defective.

10. Contact Us

For any further assistance or inquiries, please contact our customer service team.

Thank you for choosing LaVero. We are here to ensure your shopping experience is exceptional.

LaVero Team